Benefits-Led Portfolio Management
15/09/2010
London
Advanced BRM - How to Succeed with Transformational Change
23/09/2010
London
Masterclass in Mapping and Measures
24/09/2010
London

Stephen Cavender

Stephen Cavender

Senior Consultant

Stephen has been a police officer for 30 years, leaving on completion of service with the rank of Superintendent. As well as operational command of various units, he has led major change programmes and projects with a strong emphasis on operational benefits to the public and to the police service. He has served with the Police IT Organisation (PITO) during a 3-year secondment.

Since leaving the police service, he has worked as a management consultant specialising in business change, particularly Benefits Realisation, Systems Thinking & Analysis, Process Improvement, Programme & Project Management and Business Continuity.

Specific assignments have involved:

Business Change Manager for NSPIS, introducing at national level the concept of a structured approach to Benefits Realisation using sigma’s methodology and managing the Benefits and Risk portfolios for the national programme.

Leading a Call Handling Programme including restructuring control rooms, where a two-tier structure of six rooms was migrated to a single-tier structure in a single room; introducing Airwave (the new national radio system) to a Constabulary, culminating in a roll-out that was recognised as one of the best in the country; and developing Call Handling strategies and processes, including modelling the processes, call loads, etc.

Developing and introducing a structure for managing programmes and projects.

Leading the development of improved processes for managing prisoners through the custody system, leading to improvements in file quality and timeliness.

Developing the Benefits Strategy and Realisation plan for a Constabulary introducing the NSPISâ Custody and Case preparation applications.

Providing programme and project management consultancy support to the implementation of a Records Management System in a Constabulary. Proposals for improvement were focused on immediate changes to make the best use of the technology while keeping service standards high.

Providing programme and project management consultancy support to the Contact Management Programme of a Constabulary. Identified areas for improvement in project management as well as supporting the organisation in dealings with internal and external suppliers.

Developing the Business Continuity Plan for the Contact Management function of a Constabulary, incorporating disaster recovery facilities, liaison with other forces, and covering the Business Impact Assessment as well as the tactical continuity plan.

Analysing processes used in the Call Handling arena of a large police force with a view to making recommendations for improvement in efficiency and service levels.

Work in a Constabulary to develop a benefits realisation approach and plan for a large-scale organisational review. Involved workshops with senior command team to define desired objectives and benefits, leading to definition of change activities.

Work in a large police force providing project management consultancy assessing the suitability of a computer application to support the criminal justice business process. Involved analysis of processes, assessment of requirements and comparisons of functionality.

Supporting an international charity in its organisational development programmes, using Benefits Realisation Management approach, helping to focus the changes on operational benefits and helping to embed the approach within the organisation.

Providing specialist support to a major consultancy working within a national government department, concentrating on the Benefits Realisation work stream as part of helping the department build a business case for major investment in new systems and practices.

Work in a national insurance company providing support and guidance in applying Benefits Realisation Management to two separate change programmes. One involves a technological change programme; the other the implementation of new products and services.

Work with two separate pairs of police forces in analysing the potential for mergers of some functions and assessing the operational requirements and impacts that needed managing.

Analysing the existing maturity of and capability for Benefits Realisation Management in a large ambulance service, presenting findings and delivering training to support further development.

Delivering training in Benefits Realisation Management (BRM) to the Royal Air Force’s Transformation programme, with a view to embedding capacity within the organisation to conduct its own BRM work.

BSc (Hons) (1^st class) Systems, Complexity and Change (Open University)

Registered Practitioner in Managing Successful Programmes (MSP)